Shipping policy

SHIPPING POLICY

At Milo & Birch, we want your pet’s new favorites to arrive safely and with clear expectations along the way.

Where We Ship

We currently ship to customers within the United States.

Processing Time

Orders typically require 2–3 business days for processing before shipment. Processing times may be longer during holidays, periods of high order volume, or other exceptional circumstances.

Business days do not include weekends or U.S. federal holidays.

Shipping Rates

Standard shipping is $8.00 for orders under $70.

We offer FREE Standard Shipping on orders of $70 or more after applicable discounts and before taxes.

Estimated Delivery

Standard shipping typically takes approximately 7–15 business days after your order has been processed.

Delivery dates are estimates rather than guarantees. Carrier delays, weather, holidays, address issues, or other circumstances outside our reasonable control may occasionally affect delivery times.

Tracking Your Order

When tracking information becomes available, it will be sent to the email address provided with your order.

Please allow some time for the carrier’s tracking system to update after receiving your tracking information.

Orders With Multiple Items

Items in the same order may occasionally be fulfilled or shipped separately. If this happens, you may receive more than one package or tracking number. You will not be charged additional shipping solely because we divide an order into multiple shipments.

Incorrect Shipping Addresses

Please review your shipping address carefully before submitting your order.

If you notice an error, contact us as soon as possible. We will make reasonable efforts to update the address before fulfillment begins, but we cannot guarantee that an address can be changed once an order has entered processing or shipment.

Customers may be responsible for additional costs resulting from an incorrect or incomplete shipping address they provided.

Lost, Delayed, or Missing Packages

If your tracking information has not updated for an unusual period of time or you believe your package has been lost, please contact us with your order number so we can investigate.

If tracking shows that an order was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the carrier. If the package still cannot be located, contact us and we will assist where reasonably possible.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and determine the appropriate replacement or refund in accordance with our Return and Refund Policy.

Questions

If you have questions about your shipment, please contact Milo & Birch using the contact information provided on our website.